Shipping Policy

Last updated: 9/6/2026

Where We Ship

ATETE ships within Canada and to selected international destinations. Available destinations and shipping options will be displayed at checkout.

Shipping Charges

Shipping costs are not included in the product price. The available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Any applicable taxes are calculated at checkout.

Order Processing

Orders are normally prepared for shipment on the day of roasting. The regular roasting schedule is Tuesday & Wednesday. Orders placed on weekends or holidays will begin processing on the next business day.

During launches, holidays or periods of high demand, processing may take longer. We will notify customers if a significant delay affects their order.

Preorders and Launch Orders

Products marked as preorders will begin shipping on or around the estimated date shown on the product page.

Our first ATETE collection is expected to begin shipping on or after November 1, 2026. This is an estimated shipping date, not a guaranteed delivery date. Coffee production, packaging availability, carrier disruptions or other circumstances outside our control may affect the schedule.

If the expected shipping date changes significantly, we will provide customers with an update by email.

Subscription Deliveries

Subscription boxes are shipped according to the schedule displayed when the subscription is purchased. Shipping charges for the first and recurring orders will be shown at checkout.

The delivery frequency does not include carrier transit time. Customers are responsible for keeping their shipping address current before an upcoming subscription order is processed.

Changes made after an order has been processed may not apply to that shipment. Subscription cancellation, skipping and renewal terms are explained in our Subscription Policy.

Delivery Estimates

Estimated transit times begin when the carrier accepts the package, not when the order is placed.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, service interruptions and remote destinations may cause delays.

Tracking

When tracking is available, customers will receive a shipping-confirmation email containing their tracking information. Tracking may take up to 48 hours to update after the carrier accepts the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order has not yet been processed, contact us immediately at [customer-service email] and we will try to update the address. We cannot guarantee changes after an order has entered fulfillment.

Additional shipping charges may apply if an order is returned because of an incorrect, incomplete or undeliverable address.

Lost, Delayed or Missing Packages

If tracking shows that a package is delayed or missing, please contact the carrier first and then email us at [customer-service email] with your order number.

ATETE will assist with eligible carrier claims where possible. We are not responsible for delays caused by the carrier, but we will make reasonable efforts to help resolve delivery problems.

If tracking shows a package as delivered but it cannot be located, please check the delivery area, household members and neighbours before contacting us.

Damaged Orders

If your order arrives damaged, email [customer-service email] within seven days of delivery. Include your order number and clear photographs of the shipping box, label and damaged products.

We will review the issue and, when appropriate, arrange a replacement or another resolution.

Contact Us

For questions about shipping or an existing order, contact:

ATETE
ritual@atete.ca